Refund Policy

📦 Return & Refund Policy
Effective Date: November 2025

🔹 Overview
At Chrystal Azura, we want you to be delighted with your purchase. This Return & Refund Policy outlines your rights and our practices in accordance with Florida law and applicable consumer protection regulations.

🔹 Returns
•     Items may be returned within 30 days of delivery for a refund or exchange.
•     Products must be unused, in their original condition, and accompanied by proof of purchase.
•     Certain items (such as personalized or final-sale products) may not be eligible for return, as permitted under Florida law.

🔹 Refunds
•     Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
•     Approved refunds will be processed to your original payment method within 7–10 business days, in compliance with Florida consumer protection statutes.
•     Shipping costs are non-refundable unless the item was defective or incorrect.

🔹 Exchanges
•     We replace items if they are defective, damaged, or incorrect.
•     If you need to exchange an item, contact us at chrsytalazura@gmail.com for instructions.

🔹 Non-Returnable Items
The following items are not eligible for return under Florida law:
•     Gift cards
•     Final-sale or clearance items
•     Personalized or custom-made products

🔹 Customer Rights (Florida Law)
Under Florida Statutes Chapter 501 (Consumer Protection), you have the right to:
•     Receive clear information about return and refund practices.
•     Obtain a refund for defective or misrepresented products.
•     Be protected against unfair or deceptive trade practices.
Chrystal Azura complies fully with these requirements to ensure transparency and fairness.

🔹 How to Initiate a Return
To start a return, please contact us at:
📧 Email: chrsytalazura@gmail.com
📍 Address: No physical address provided
Include your order number, product details, and reason for return.

🔹 Legal Disclaimer
This Return & Refund Policy is governed by the laws of the State of Florida. Chrystal Azura reserves the right to update or amend this policy at any time, with changes posted on this page.